FAQs
Frequently Asked Questions
Is it safe to use?
Yes, it’s completely safe to use. The baby sock is CE-certified and made with soft, skin-friendly materials. It’s designed specifically for safe, gentle use at home while your baby sleeps.
How accurate are the readings?
Yes, the heart rate and oxygen readings are reliable. Our baby sock is CE-certified and tested to meet strict safety and accuracy standards. It’s designed to give parents peace of mind with wellness insights at home, but it’s not a medical device and shouldn’t be used to diagnose or treat any condition.
For what ages can the sock be used?
The sock comes in 3 different sizes, the biggest one can support use up to 13.9KG. In most cases this comes down to about 30 months.
Is the Noby Smart Sock hard to connect?
No, the Noby Smart Sock is very easy to connect if you follow the steps in the manual., it should be done with 2-3 minutes.
Can I see historical data of the monitor?
Yes, the app stores all the data for free. There is also an option to export all of this data so you can discuss it with a professional in an emergency.
Is there an monthly subscription?
No, the app if completely free to use and there is no need for an monthly subscripion.
How long does the battery lasts?
The sock lasts 16 hours with a full battery, charging the battery from empty to full again takes around 2 hours.
What mobile devices are supported?
Both Android and iOS devices are suitable for the App.
Shipping
How long does it take to arrive?
With standard shipping it takes around 5-10 days to arrive. When you choose for express shipping it takes around 3-7 days.
Can i return the product?
Ofcourse! We offer a 100-day money-back guarantee. If Noby doesn't give you the peace of mind you deserve, return it for a full refund.